Bank of Baroda Death Claim Process: Complete Guide

Bank of Baroda (BOB), one of India’s largest public sector banks, has a structured process for settling claims of deceased depositors. The bank aims to complete claim settlements within 15 calendar days of receiving all required documents.

This guide covers everything you need to know about claiming a deceased person’s Bank of Baroda account.

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Quick Overview

Scenario	Key Form	Timeline
With Nominee	Form 352	15 days
Joint Account (E/S)	Simple application	7-10 days
Without Nominee (≤₹15 lakh)	Form 33 + Indemnity	15-30 days
Without Nominee (>₹15 lakh)	Form 33 + Succession Certificate	3-6 months

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Key Forms for BOB Claims

Form	Purpose
Form 352	Application for accounts WITH nomination/survivorship
Form 33	Application for accounts WITHOUT nomination (legal heirs)

Forms available at any BOB branch or downloadable from the bank’s website.

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Scenario 1: Account Has a Nominee

The simplest case. Bank of Baroda will settle claims without requiring succession certificate, probate, or letter of administration.

Documents Required

1. Form 352 (Deceased Claim Form with Nomination)
2. Death Certificate:
   • Photocopy for submission
   • Original for verification (returned after verification)
3. KYC Documents of Nominee:
   • Aadhaar card
   • PAN card
   • Passport-size photographs
4. Proof of Identity matching nomination records
5. Bank Account Details for fund transfer

Process

1. Visit the Bank of Baroda branch where account is held
2. Collect Form 352
3. Fill the form completely and accurately
4. Submit with death certificate and KYC documents
5. Bank verifies documents against records
6. Funds transferred to nominee’s account

Timeline

• 15 calendar days from receipt of complete documents
• BOB commits to this timeline for all deceased claims

Important Notes

• Payment made without insisting on succession certificate or probate
• No bond of indemnity or surety required from nominee
• Nominee receives as trustee for legal heirs

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Scenario 2: Joint Account with Survivorship Clause

For accounts with “Either or Survivor” (E/S) or “Anyone or Survivor” (A/S) mandate:

Documents Required

1. Simple Application addressed to branch manager
2. Death Certificate (Original for verification + photocopy)
3. Surviving Holder’s KYC (if not updated)

Process

1. Visit the home branch
2. Submit application for account modification
3. Provide death certificate
4. Bank updates records to surviving holder(s)
5. Account continues in survivor’s name

Timeline

• 7-10 days for account modification
• Surviving holder continues operating immediately in most cases

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Scenario 3: No Nominee (Claims Up to ₹15 Lakh)

Bank of Baroda follows a simplified procedure for claims up to ₹15 lakh where no nomination exists.

Documents Required

1. Form 33 (Revised) - Application for deceased claim
2. Death Certificate (Original for verification + photocopy)
3. Legal Heir Certificate from competent authority
4. Declaration Form from all legal heirs
5. Indemnity Bond from legal heirs:
   • On appropriate stamp paper
   • As per Stamp Act applicable in state
6. Letter of Disclaimer/NOC from non-claiming heirs
7. KYC of all Claimants:
   • Aadhaar card
   • PAN card
   • Passport-size photographs
8. Bank Account Details for fund transfer

Process

1. Obtain legal heir certificate
2. All legal heirs sign declaration form
3. Execute indemnity bond on stamp paper
4. Get NOC from heirs not claiming
5. Visit BOB branch with all documents
6. Submit Form 33 with attachments
7. Bank verifies and processes
8. Funds distributed as per legal heir shares

Timeline

• 15-30 days if all documents are complete
• May extend if verification issues arise

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Scenario 4: No Nominee (Claims Above ₹15 Lakh)

For larger claims without nominee, additional documentation is required.

Additional Documents

Everything from Scenario 3, plus:

• Succession Certificate from Civil Court
• OR Probate of Will (if will exists)
• OR Letter of Administration (as applicable)

When Will is Involved

If the deceased left a will:

• Bank requires Probate of Will or Letter of Administration
• In case of disputes among heirs/beneficiaries, court documents are mandatory
• Bank settles based on court order/decree

Process

1. File for succession certificate/probate at district court
2. Court issues public notice, waits for objections
3. Certificate issued after due process
4. Submit to BOB with other claim documents
5. Bank verifies and settles claim

Timeline

• Court process: 3-6 months
• Bank processing: 15 days after receiving certificate
• Total: 4-7 months

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Disputed Claims

If there’s conflict among legal heirs or beneficiaries:

Situation	Bank’s Approach
Heirs dispute shares	Will not settle until resolved
Will contested	Requires Probate/Letter of Administration
Conflicting claims	Court order/decree required
No agreement among heirs	Succession certificate mandatory

Solution: Consider a family settlement deed to resolve disputes amicably.

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Types of Accounts and Claims

Savings/Current Account

Deposit Value	Requirement
Up to ₹15 lakh	Simplified procedure
Above ₹15 lakh	Succession certificate/probate

Fixed Deposits (Term Deposits)

Scenario	Process
With Nominee	Form 352 + death certificate
Joint FD with survivor	Survivor continues
Without Nominee	Form 33 + legal heir cert + indemnity
Premature closure	Allowed, interest adjusted

Safe Deposit Locker

For BOB safe deposit lockers of deceased:

Scenario	Process
With Nominee	Nominee access with death certificate
Joint Locker (survivor)	Survivor can access
No Nominee	Legal heir certificate + inventory process

See our guide on bank locker access after death.

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Common Issues and Solutions

Issue 1: Branch Demands Succession Certificate for Small Claims

Problem: Branch insisting on succession certificate for claim under ₹15 lakh.

Solution:

• Quote RBI guidelines on simplified settlement
• Request written reason for demand
• Escalate to regional/zonal office
• File complaint with Banking Ombudsman if needed

Issue 2: Delay Beyond 15 Days

Problem: Claim not settled within BOB’s committed timeline.

Solution:

• Follow up with written complaint to branch
• Escalate to customer care
• Use grievance redressal portal
• Contact Banking Ombudsman for delays

Issue 3: Indemnity Bond Stamp Value Confusion

Problem: Unsure of stamp paper value for indemnity bond.

Solution:

• Stamp value varies by state and claim amount
• Consult local stamp vendor or notary
• Generally ranges from ₹100 to ₹500
• Branch can guide on local requirements

Issue 4: Non-Cooperating Legal Heir

Problem: One legal heir refuses to sign NOC or claim forms.

Solution:

• Bank cannot settle without all heirs’ consent
• Try family mediation
• Family settlement deed may help
• Court intervention (succession certificate) if no resolution

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Bank of Baroda Contact Information

Channel	Details
Customer Care	1800-5700 (Toll-free)
Alternate	1800-103-0303
Website	www.bankofbaroda.in
Email	[email protected]

Grievance Redressal

If claim settlement is unsatisfactory:

1. Level 1: Branch Manager
2. Level 2: Regional Manager
3. Level 3: Zonal Manager
4. Level 4: Chief Customer Service Officer (Head Office)
5. Level 5: Banking Ombudsman (RBI)

Online Grievance

Register complaint at: crcf.bankofbaroda.in

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Checklist for Families

Before Starting

• Locate deceased’s BOB passbook/statement
• Note account number and home branch
• Check if nominee is registered
• Identify all legal heirs
• Check approximate balance

Documents to Gather

• Death certificate (multiple copies)
• Legal heir certificate (if no nominee)
• All heirs’ Aadhaar and PAN
• Passport-size photographs
• Relationship proof documents

For Submission

• Fill Form 352 (nominee) or Form 33 (legal heirs)
• Execute indemnity bond if required
• Get NOC from non-claiming heirs
• All claimants’ bank account details
• Keep copies of everything submitted
• Note acknowledgment/reference number

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Key Takeaways

1. 15-day commitment - BOB aims to settle within 15 calendar days
2. Form 352 for nominee - Simpler form for nominated accounts
3. Form 33 for legal heirs - Required when no nomination exists
4. ₹15 lakh threshold - Simplified procedure below this
5. No succession certificate for nominee - Bank pays directly to nominee
6. Indemnity required - For non-nominee claims

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Related Guides

• How to Claim Deceased Bank Account - General process
• SBI Death Claim Process - Similar PSU bank process
• HDFC Bank Death Claim Process - Private bank comparison
• Legal Heir Certificate Guide - Essential document
• Succession Certificate Guide - For larger claims