Bajaj Allianz Life Death Claim Process: Complete Guide for Families
If your loved one had a Bajaj Allianz Life policy, here’s exactly how to claim it.
Bajaj Allianz Life Insurance is a joint venture between Bajaj Finserv and Allianz SE, one of the world’s largest insurers. With a 99.23% claim settlement ratio (FY 2023-24) and 99.78% of claims settled within 30 days, they’ve established a reliable claim process.
Here’s everything you need to know.
Quick Answer: How Bajaj Allianz Life Death Claims Work
- Intimate the claim → Call, online, email, or visit branch
- Submit documents → Death certificate, claim form, ID proofs
- Bajaj Allianz verifies → Reviews and processes
- Receive payment → 99.78% settled within 30 days
Timeline: Most claims settled within 30 days of complete documentation.
Success rate: Bajaj Allianz Life’s Claim Settlement Ratio for 2023-24 is 99.23%.
Ways to Report Your Claim
1. Toll-Free Helpline
- Call 1800-209-7272 (toll-free)
- Available Monday to Saturday
2. Online Portal
- Visit bajajallianzlife.com
- File and track claims online
- Upload documents digitally
3. Email
- Send to [email protected]
- Attach scanned documents
4. Branch Visit
- Visit any Bajaj Allianz Life branch
- Submit documents in person
- Get acknowledgment receipt
5. Mobile App
- Download Bajaj Allianz Life app
- File claims and track status
Documents You’ll Need
Mandatory Documents (All Claims)
| Document | Details |
|---|---|
| Death Claim Form | Download from Bajaj Allianz website |
| Death Certificate | Original or attested copy |
| Claimant’s ID Proof | Aadhaar, PAN, passport, or voter ID |
| Claimant’s Address Proof | Aadhaar, utility bill, or bank statement |
| Cancelled Cheque | With claimant’s name and account number |
| NEFT Mandate Form | For bank transfer |
| Policy Document | Original (if available) |
Additional Documents (If Applicable)
| Situation | Additional Documents |
|---|---|
| Accidental death | FIR, post-mortem report, police final report |
| Death within 3 years | Medical records, hospital documents, treating doctor’s certificate |
| No nominee | Legal heir certificate or succession certificate |
| Nominee is minor | Appointee’s ID and address proof |
| Hospitalization before death | Hospital discharge summary, treatment records |
Step-by-Step Claim Process
Step 1: Intimate the Claim
Contact Bajaj Allianz Life through any channel:
- Toll-free: 1800-209-7272
- Email: [email protected]
- Online: bajajallianzlife.com
- Branch: Any Bajaj Allianz Life branch
You’ll receive a claim reference number and list of required documents.
Step 2: Get the Claim Form
Download from:
- Bajaj Allianz Life website
- Or collect from any Bajaj Allianz Life branch
Fill it completely with accurate details.
Step 3: Gather Documents
Collect all required documents:
- Death certificate (original or attested)
- Claimant’s ID and address proof
- Cancelled cheque
- Policy document (if available)
- Medical records (for early death claims)
Step 4: Submit Documents
Submit at:
- Any Bajaj Allianz Life branch
- Through online portal
- Via email with scanned copies
Get an acknowledgment receipt and note the claim reference number.
Step 5: Verification
Bajaj Allianz Life reviews your claim:
- Policies 3+ years old: Mostly document verification
- Policies under 3 years: May include investigation
If additional documents are needed, they will contact you.
Step 6: Settlement
Once approved:
- 93.94% of claims settled within 30 days
- Payment transferred to claimant’s bank account
- Settlement confirmation sent via SMS/email
Timeline: How Long Does It Take?
| Metric | Timeline |
|---|---|
| Most claims | Within 30 days |
| 99.78% of claims | Settled within 30 days |
| IRDAI-mandated (non-investigation) | 15 days |
| IRDAI-mandated (with investigation) | 45 days |
| Interest if delayed | Bank Rate + 2% per annum |
Note: Complex cases requiring investigation may take up to 45 days as per IRDAI guidelines.
What If the Policy Document is Lost?
You can still claim:
- Report the claim normally
- Provide the policy number (check old SMS, emails, or premium receipts)
- Bajaj Allianz Life will verify from their records
- Sign an indemnity bond/declaration if required
The policy document isn’t mandatory if you have the policy number.
Common Reasons Claims Get Rejected
1. Non-Disclosure
If the policyholder didn’t disclose:
- Pre-existing medical conditions
- Smoking or alcohol habits
- Hazardous occupation or hobbies
2. Policy Lapse
Premiums not paid and grace period expired. Check policy status before filing.
3. Exclusion Period
Some policies have waiting periods for certain causes of death (e.g., suicide clause in first year).
4. Incomplete Documents
Missing or illegible documents can delay or complicate claims.
What If Your Claim is Rejected?
Level 1: Bajaj Allianz Life Grievance
- Email: [email protected]
- Online: Use grievance portal on Bajaj Allianz website
- Write to: Grievance Redressal Officer at registered office
- Request detailed reasons for rejection
Level 2: IRDAI Grievance
- Portal: bimabharosa.irdai.gov.in
- Email: [email protected]
- Toll-free: 155255 or 1800 4254 732
Level 3: Insurance Ombudsman
- Award limit: Up to ₹50 lakh
- Binding: Decision is binding on Bajaj Allianz Life
- Timeline: Usually within 3 months
- Cost: Free - no lawyer needed
Find your regional Ombudsman at cioins.co.in.
Bajaj Allianz Life Contact Information
| Purpose | Contact |
|---|---|
| Toll-free | 1800-209-7272 |
| Customer Care | [email protected] |
| Grievance | [email protected] |
| Website | bajajallianzlife.com |
| Claim Forms | Download Center |
Registered Office: Bajaj Allianz Life Insurance Co. Ltd, Bajaj Allianz House, Airport Road, Yerawada, Pune - 411006
Tips for Fast Claim Settlement
- Submit complete documents first time - 93.94% of claims are settled within 30 days when documents are complete
- Use online portal - Faster than branch visits
- Keep policy number handy - Check old emails or SMS
- Get death certificate attested - By an authorized official
- Follow up regularly - Call the toll-free number for updates
- Keep copies - Before submitting any originals
Frequently Asked Questions
How do I track my Bajaj Allianz Life claim?
Call 1800-209-7272, check online at bajajallianzlife.com, or use the mobile app.
What percentage of claims does Bajaj Allianz Life settle?
99.23% claim settlement ratio (FY 2023-24), with 99.78% settled within 30 days.
Can I file a claim online?
Yes. You can initiate and track claims through the Bajaj Allianz Life website and mobile app.
What if there are multiple nominees?
Claim is split as per the percentage in the policy. All nominees submit documents and sign the claim form.
Can I claim if premiums were pending?
If within grace period (usually 30 days), yes. Otherwise, depends on whether the policy had paid-up value.
What’s the Allianz connection?
Bajaj Allianz Life is a joint venture between Bajaj Finserv (India) and Allianz SE (Germany), one of the world’s largest insurance groups.
The Bottom Line
Bajaj Allianz Life’s 99.23% claim settlement ratio and commitment to settling claims quickly (99.78% within 30 days) shows their reliability. The Allianz backing brings global best practices to the claim process.
Key steps:
- Intimate immediately - Use toll-free number or online portal
- Gather complete documents - Death certificate, ID proofs, bank details
- Submit and track - Use online portal for updates
- Expect 30-day settlement - For most valid claims
Protect Your Family with Information
Fast claim settlement only helps if your family knows the policy exists.
Do they know about all your insurance policies? The policy numbers? Who to contact?
Take a few minutes to document this. It’s the most valuable gift you can give them.
When everything is documented, claims take weeks instead of years. Anshin keeps your financial details organized and shared with the people who matter.